Preliminary Information Form

SELLER INFORMATION

Vendor Name/Title: ………………………………….……….

Seller's Full Address: ………………………………….

Seller's Phone: ……………………………………..

Seller Mersis No:………………………………………….

Seller E-Mail Address: ………………………….………

 

SERVICE PROVIDER INFORMATION

Service Provider Title: ……………………………..

Service Provider Mersis No: …………………………..…

Service Provider Address:……………………………….

Call center: …………………………………..……….

 

RECEIVER INFORMATIONS

Recipient's Name/Title: ……………………………….

Buyer's Full Address: ………………………………….

Receiver's Phone: ……………………………………..

Recipient's E-Mail Address: ………………………….…

The Cargo Company to which the Buyer will Send the Return to the Seller: ……………….……….

 

Within the scope of this Preliminary Information Form, the Buyer is informed about the details of his order, and the Buyer is required to approve the distance sales contract in accordance with the Distance Contracts Regulation regarding the electronic purchase of the goods or services. Information on the Buyer, the Preliminary Information Form and the Distance Sales Contract …………………….……. located …………………..…………. you can follow the page. However, after the Buyer's order and payment steps are completed, the Buyer cannot change the details of the order. The Preliminary Information Form and the Distance Sales Contract are recorded by the Service Provider for the period stipulated in the legislation, and the Buyer will be able to access the texts from the page of …………………..….. during this period.

Confidentiality rules specified in the Membership Agreement to which the Buyer is a party are applied by the Service Provider.

 

Payment Terms:

Total service fee excluding cargo: ……………….

Shipping cost: ………………………………….…………

Total Cost Including Cargo: …………………….…

Payment Method and Schedule: ……………………………..…

Maturity Difference Taken: …………………………………….

Interest rate used in the Maturity Difference calculation: …………………….

Delivery Terms will apply as stated on the product page.

 

Delivery Terms:

The provision of the service of ……………………….. will start within 3 working days after the goods or services are ordered by the Buyer.

SUCH SERVICE FEE IS COLLECTED FROM THE BUYER BY THE SERVICE PROVIDER ON BEHALF OF THE SELLER UNDER THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE GOODS/SERVICES TO THE SERVICE PROVIDER, THE BUYER WILL BE CONSIDERED TO PAY THE PRICE OF THE PRODUCT TO THE SELLER.

 

RIGHT OF WITHDRAWAL

The Buyer may exercise its right of withdrawal within 14 (fourteen) days from the date of delivery in transactions related to the sale of goods/services and within 14 (fourteen) days from the date of purchase in transactions related to the sale of services, without undertaking any legal or criminal liability and without giving any reason. The buyer may also use his right of withdrawal within the period until the delivery of the goods/services.

The Buyer shall have the right of withdrawal through …………………………. can be used by clicking the link. The buyer must fill in the return request form on the relevant page and obtain the return address information of the seller, and send the goods back/stop receiving the service within 10 (ten) days from the date on which he exercises his right of withdrawal. Along with the goods, the invoice, the box, the packaging, the standard accessories, if any, and the other products gifted with the goods must be returned completely and undamaged. The buyer must use the goods in accordance with its operation, technical specifications and usage instructions within the withdrawal period.

As long as the buyer sends the goods to be returned to the Seller with the contracted cargo company specified in the Preliminary Information Form, the return shipping cost belongs to the Seller. In the event that the Buyer sends the goods to be returned by a cargo company other than the Contracted cargo company of the Seller specified in the Preliminary Information Form, the Seller is not responsible for the return shipping cost and the damage incurred during the cargo process.

All payments made by the Buyer to the Seller or Service Provider for the relevant goods or services, within 14 (fourteen) days from the Buyer's exercise of his right of withdrawal (provided that the request for stopping the goods/services is sent back through the carrier specified by the Seller for return). It will be returned to the Buyer in one go, in accordance with the payment instrument used when purchasing, and without incurring any expense or obligation to the consumer. In purchases made using credit, in cases where the right of withdrawal is duly exercised, the product price will be returned to the account associated with the credit.

In the event that there are justified reasons for not returning the goods/not stopping the service, the Seller may supply the Buyer with goods/services of equal quality and price before the contractual performance period expires. If the Seller thinks that the performance of the goods/services has become impossible, he/she shall notify the Buyer within 3 (three) days from the date of learning. In this case, the Seller returns the paid price and the documents, if any, to the Buyer within 14 (fourteen) days. As long as the buyer sends the goods/services to be returned to the Seller with the Seller's contracted cargo company specified in the preliminary information form, the return shipping cost belongs to the Seller. In case the Buyer sends the goods to be returned with a cargo company other than the contracted cargo company specified by the Seller for the return specified in the preliminary information form, the Seller is not responsible for the return shipping cost and the damage to the goods during the cargo process.

CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

Pursuant to the legislation, the Buyer cannot exercise its right of withdrawal in the following cases:

• Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the Seller (eg jewellery, products in the gold and silver category);
• In contracts for the delivery of goods, which are prepared in line with the Buyer's wishes or clearly in line with his personal needs, which are not suitable for return due to their nature, which are in danger of spoiling quickly or whose expiration date is likely to pass;
• From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; in contracts for the delivery of those whose return is not suitable in terms of health and hygiene;
• In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature;
• In contracts regarding books, audio or video recordings, software programs and computer consumables offered in material media, provided that the protective elements such as packaging, tape, seal, package are opened by the buyer;
• In contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription contract;
• Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and leisure time for entertainment or rest, which must be made on a certain date or period;
• In contracts for the performance of betting and lottery services;
• Before the expiry of the right of withdrawal, in the contracts regarding the services that are started with the approval of the consumer; and
• In contracts related to services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer (gift cards, gift certificates, coupons that replace money, etc.).

 

Withdrawal for goods or services that are excluded from the scope of the Distance Contracts Regulation (such as regular deliveries of the Seller, foodstuffs, beverages or other daily consumption items delivered to the Buyer's residence, and services in areas such as travel, accommodation, catering, entertainment industry) right will not be exercised.

The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

RESOLUTION OF DISPUTES

Responsibility for the goods or services sold within the scope of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts belongs to the Seller. However, Buyers can submit their complaints about the goods and services they have purchased to the Sellers directly or through the Service Provider. If the complaint is forwarded to the Service Provider, the Service Provider will provide all possible support to resolve the problem.

In disputes that may arise regarding this Agreement; Turkish Law is valid and Istanbul (Central) Courts and enforcement offices are authorized.